Care Home Voices: A snapshot of life in care homes in Wales during COVID-19

Older People’s Commissioner for Wales

This report is based on more than 120 responses (received between 14 May and 5 June 2020) from older people, their families and friends and care home staff to a series of questions about their experiences during lockdown, the issues and challenges they have faced, and the changes and improvements they would like to see. Responses were shared via an online form, over the telephone, by email and by letter. Engagement sessions were also arranged with a small number of care home residents in care homes in north and south Wales to allow more detailed discussions with older people about their experiences.